Step 4 of 9 · Conversational Preferences
Conversational Preferences
The Sales Agent can be instructed to adapt its responses to better reflect your brand voice and guidelines. Your inputs here are taken into account when our model training team prompts the agent.
e.g. using "parents" instead of "customers" for a baby brand
e.g. redirect to your own product strengths, avoid naming competitors directly
e.g. do not ask customers questions about color preferences